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1. How do I report a fire?

If it is an emergency and you need immediate assistance please dial 9-1-1. Our non-emergency number is (210) 658-2322.

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1. How do I report a crime?

If it is an emergency and you need immediate assistance please dial 9-1-1. Our non-emergency number is (210) 658-2322.

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1. Where do I go to start my water service & what do I need to bring?

To start new service, you will need to visit our office at 407 S. Seguin to fill out the residential/commercial deposit application, provide our office with a signed copy of purchaser/leasing agreement, and pay our $60.00 deposit ($50.00 is the utility deposit, $10.00 is a non-refundable administrative fee). If you are unable to visit in person, you may use the online form to start the process. Complete the Residential Deposit Form or Commercial Deposit Form, scan your driver's license and purchaser/leasing agreement, and email the documents to the department. Our office charges a 4% pass-through fee for all debit/credit card payments.

You will then have to contact the office to make your payment for services.

******WE DO NOT ACCEPT ANY NEW SERVICE AGREEMENTS/ NEW DEPOSITS AFTER 4:00 PM.******