Starting New Service:
***All NEW service is done Monday through Friday from 8am - 4pm***
To start new service, you will need to visit our office to fill out the residential/commercial deposit application, provide our office with a signed copy of closing discloser/lease agreement, and pay our $60 fee ($50 is the utility deposit, $10 is a non-refundable administrative fee). If you are unable to visit our office in person, you may use the online form to start the process. Complete the Residential Deposit Form or Commercial Deposit Form, scan your driver's license, closing discloser/leasing agreement, and email the documents to the department.
Residents needing to startup garbage service will need to fill out application, send a copy of DL, provide our office with a signed copy of closing discloser/lease agreement and pay $60.00 deposit fee ($50 is the Utility deposit, $10 is a non-refundable administrative fee).If you are unable to visit our office in person, you may use the online form to start the process. Complete the Residential Trash Form, scan your driver's license, closing discloser/leasing agreement, and email the documents to the department.
***If you submit deposit application along with all other info from above to the email firstname.lastname@example.org, once we get it setup into the system we will contact you back to take the cc deposit payment of $62.40 over the phone.***
**WE DO NOT ACCEPT ANY NEW SERVICE AGREEMENTS/ NEW DEPOSITS AFTER 4 p.m.**
TO CANCEL / DISCONNECT SERVICE:
In order to cancel/ disconnect services, you will need to fill out and return the Account Disconnection Form. This will need to be filled out by hand, not typed and returned to the office in person, via email, or via fax.
For your convenience, we have a night deposit box located in front of our office for payments that need to be dropped off after our office has closed. Please note, that NO CASH will be accepted in our night deposit box, only money orders and checks.
We also offer online bill pay for utility customers ( 4% pass through fee) and we accept credit card payments through our IVR (automated phone system).
Pay by Phone!
We now do payments over the phone through our automated phone system. You have access to your account 24 hours a day, 365 days a year. It's a convenient way to pay your Utility Bill on your own time with no waiting! Call 877-385-7181 today to make your payment over the phone!
4% fee will be added to all payments made with credit or debit cards. This is a pass-through fee assessed by the credit card company.
Automatic Bank Draft:
The City of Converse now offers Automatic Drafting of Utility Payments from a checking or savings account. All you will need to do in order to get set up for this service, is fill out the Automatic Draft Application (PDF) form, and return it to our office with a copy of a voided check.
***Failure to receive utility bill does not constitute payment without penalties***
Storm Water & Water Interconnect Fees
The storm water fee on your Utility Bill is a state mandated fee of $2.43 used by the state to test run-off water from Texas waterways; the Interconnect fee is a fee of $3.72 added to all water bills to acquire new water lines for the city.